Terms & Conditions

Introduction

The terms and conditions set out below (“Conditions”) apply to your use of this web site (“Site”), including the use of the information services offered on the Site.

In accessing and using the Site, you agree to be bound by these Conditions so please carefully read this section before proceeding.
If you do not accept these Conditions, you must refrain from using the Site.

These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

Conditions

1. Site

The Site makes available information relating to hotels and resorts owned or managed by EIH Limited, a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties (“Kluney Manor”).

2. Copyright

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by Kluney Manor or licensed by Kluney Manor and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Kluney Manor. Without limitation you may not, without such approval from Kluney Manor, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.

3. Your Use

The Site is for your personal non commercial use and the Information may be downloaded or printed by you solely for that purpose.

This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:

• the Information may not be used for any commercial purpose or public display, performance, sale or rental;
• no copyright or other proprietary notices may be removed:
• the Information may not be transferred to another person;
• software may not be interfered with in any manner;
• every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
• you will only use the Information for lawful purposes and in accordance with these Conditions.

4. Information

You accept that all Information provided on the Site or any other material accessed through the Site is general information and is not in the nature of advice.

You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site.

Whilst Kluney Manor seeks to ensue that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Kluney Manor does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.

In particular Kluney Manor does not warrant that:

• the Information or any other material accessed through the Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or
• your access to Information or any other material accessed through the Site will be uninterrupted, timely or secure.

Kluney Manor is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.

Kluney Manor may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.

Kluney Manor does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, Kluney Manor may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

5. Liability Disclaimer & Exclusion

In no event shall Kluney Manor be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of:

• your use of the Site or any Linked Web Site; or
• your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site;

including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information.

These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, .to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded.

Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of the application of or the liability of Kluney Manor under, any such warranty, term or condition, then the liability of Kluney Manor shall include liability for that warranty, term or condition but such liability will be limited for a breach of that warranty, term or condition to one or more of the following:

• if the breach relates to services, the supply of the services again or payment of the cost of having the services supplied again; and
• if the breach relates to products and the products can be repaired, repair of such products or payment of the costs of having the products repaired, but otherwise, replacement of the products or the supply of equivalent products or payment of the cost of replacing the products or of acquiring equivalent products.

6. Specific Warnings

You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you.

You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, Kluney Manor does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any Linked Web Site.

Kluney Manor does not guarantee or warrant that any material available for downloading from the Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output.

You must ensure that any information which you provide to Kluney Manor is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Kluney Manor or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any Kluney Manor system, data or information.

7. Linked Websites

The Site may contain links to other web sites (“Linked Web Sites”). Those links are provided for convenience only and may not remain current or be maintained.

You acknowledge and agree that Kluney Manor does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.

Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by Kluney Manor of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites, unless and then only to the extent expressly stipulated to the contrary.

8. Hotel Reservations

The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose.

You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions.

You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions.

The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Kluney Manor.

Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.

No contract will subsist between you and Kluney Manor or any of its affiliates in respect of any services or products offered through the Site unless and until Kluney Manor accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site.

You undertake that all details you provide to in connection with any services or products which may be offered by Kluney Manor on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Kluney Manor reserves the right to obtain validation of your credit card details before providing you with any services or products.

9. Security & Non Confidentiality

Electronic transmissions of data including the Internet are public media and any use of such media is public not private.

Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information.

Kluney Manor does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Kluney Manor. Accordingly, any information which you transmit to Kluney Manor is transmitted at your own risk.

10. Termination of Access

If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.

Otherwise access to the Site may be terminated at any time by Kluney Manor without notice.

The provisions of these Conditions excluding, limiting and disclaiming the liability of Kluney Manor will nevertheless survive any such termination.

11. General

Kluney Manor does not accept any liability for any failure by Kluney Manor to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.

If Kluney Manor waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.

You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

12. Governing Law & Jurisdiction

These Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India.

13. Online Reservation

Payment Mode

kluneymanor.in accepts online payments through ‘credit cards’ and ‘debit cards’. On-line credit card payment system is widely used and is safe. Except our service provider, your credit card details will not be shared with anyone. Once you are through with bookings such as hotel rooms, dates, etc., all the transaction details will be sent to you.

Cancellation

You can cancel your booking by sending us the booking confirmation number or order id. After receipt your details and verification, your advance will be refunded to you via cheques/demand draft/ credit reversal. However, as per policy we will deduct some retention charge. In case if you booked using credit card / debit card, a processing fee will be deducted. Credit card / Debit card transaction tax is according to Indian government rule and we are not liable for any dispute. You have to cancel your trip within a specific time period otherwise; a certain amount will be deducted from your advance.

Refund Policy

We will refund the value of booking purchased by you from our offices directly to you. Refund shall be processed as per the mode of payment made. If the booking amount has been paid for in cash, we will refund the amount in cash. If the amount has been paid for by credit card, we will issue a credit slip. Booking voucher issued outside India will be refunded in the country where the booking is done. The refund with regard to a ticket issued by a travel agent can only be done through that travel agent.